While your balloon order is in our care either being delivered to you or set up at an event we are happy to replace any damaged balloons at our cost.
Balloons are balloons.
Sorella Events does not take responsibility for the deflating or popping of balloons that are in the customer or venues care. We will not be held responsible for any costs or damages of balloons that have been tampered with. This means that if an external source from any environment, poor handling of the balloons, or movement of balloons has caused the balloons to deflate or pop we are not responsible for the damage to these balloons. We are unable to provide a refund or replacement of balloons which have been misused or mishandled after successful delivery, pick up or installation.
Here at Sorella Events we take exceptional care in preparing all of our orders and ensure that we provide high quality products. We ensure that on delivery and pick up that your balloon order is exactly like what you had ordered and all balloons are inflated and are all intact. In the rare case that a balloon has been delivered or picked up and within 3 hours the product seems to be faulty we will replace the faulty product at the earliest available time. You must provide photographic evidence of the fault. Please note that if an external source from your environment has popped or deflated the balloon we cannot provide a replacement or refund.
Changing an order
Orders may be changed 3 days prior to the pick up or delivery of your installation.
Our latex balloons are made of natural rubber latex and may cause a reaction to those with latex allergies.
Environmental conditions such as wind, rain, hail and sun all impact a balloons inflated life cycle. Due to this we are unable to guarantee an exceptional standard of balloon life in the following conditions:
- Indoors; exposed to direct sunlight through the window or exposed to direct air from heater or air conditioner.
We do not condone any inhaling of helium and/or releasing of any balloons outdoors.
Do not leave small children unaccompanied with latex balloons – Latex balloons, either popped or whole present a choking hazard for small children.